Messages to tenants
The Messaggi page shows in one place everything SmartLandlord writes to your tenants: prepared messages waiting for your approval, the log of every message sent, and the rules that decide when a message is prepared. You find it in the sidebar under Gestione → Messaggi. To write a single message to one tenant, use that tenant's tenant page.
Messages go out in your name, and the tenant's replies land in your own mailbox. The recipient is always the e-mail address stored on the tenant's contact.
Write a single message
- Open the tenant under Gestione → Inquilini and switch to the Messaggi tab.
- Click Invia e-mail. (You can also use Invia e-mail tramite SmartLandlord below the e-mail address in the right-hand column.)
- The window shows at the top who receives the message. Fill in Oggetto and Messaggio.
- The box Copia a me sends you a copy. It is ticked by default.
- Click Invia e-mail. The message then appears in the tab with its status.
At the bottom the window states under which name the message is sent and where replies go. Subject and text are required.
If the contact has no e-mail address, the button is disabled and a hint leads straight to the contact's e-mail field. If an address is rejected as invalid, the same hint appears after you try to send.
The Messaggi tab lists every message with type, recipient, date and status (Inviato, Non riuscito or In coda); Mostra testo expands the text. For a failed message, Invia di nuovo reopens the window with subject and text filled in.
Waiting: review prepared messages
SmartLandlord prepares messages from your data, for example a payment reminder when rent is overdue. The In attesa tab shows them in two groups:
- In attesa della tua approvazione – only sent if you approve them.
- Parte automaticamente – rules you set to "Automatico". These go out by themselves at the time shown.
Each entry shows subject, type, tenant, property and date. The tenant's name leads to their messages tab; Mostra testo shows the text.
- Click Controlla e invia.
- Edit subject and text if needed.
- Click Invia ora. Or drop the message with Scarta and confirm the question.
A discarded message is not suggested again for that occasion; you can still write to the tenant yourself at any time. Under Decisi di recente you see what was recently sent, discarded or skipped. For "Saltato" the row gives the reason, for example that the payment has arrived in the meantime.
As long as nothing has been prepared, the tab explains in three steps how it works, with a Imposta le regole button.
Sent: the log
The Inviati tab lists all messages to all tenants, with type, tenant, property, date and whether it was sent da te or automatico (regola). The filters Tutti, Inviato and Non riuscito narrow the list. For failed messages the error is shown underneath.
Set the rules
In the Regole tab you decide when SmartLandlord prepares a message. Every rule has these levels (the back-payment reminder only the first two):
- Disattivato – nothing happens.
- Suggerisci – the message is prepared and waits for you in the In attesa tab.
- Automatico – the message goes out by itself in the send window, after a final check (for example whether the rent has arrived in the meantime).
Changes are saved immediately; "Salvato" appears at the top right.
| Rule | Notes |
|---|---|
| Sollecito quando l'affitto è scaduto | First and second reminder with an adjustable interval in days. Works only with current bank data; if it is missing, the page tells you. The second reminder is only ever suggested. |
| Promemoria per un conguaglio aperto | After an operating cost statement with a back payment was sent. Only suggested, never sent automatically. |
| Richiedere le letture dei contatori | Once a year to all active tenants on the date you set, with a reminder after 14 days if no reading was recorded. |
| Promemoria appuntamento | For calendar entries where the tenant is to be notified. |
In the Generale block you set:
- the send window for automatic messages (from/to time),
- whether nothing is sent at weekends,
- whether you get a copy of every message,
- whether you get a weekly summary on Monday,
- which properties are paused: no automatic or suggested messages are created for them.
Under Avanzato: abbonarsi al calendario you find the address of your calendar subscription. Copia copies it so you can add it to Google Calendar, Apple Calendar or Outlook. Anyone who has the address sees your appointments; Rigenera creates a new one.
Pause a single tenant
In the Messaggi tab of the tenant page, the box "Sospendi i messaggi automatici e suggeriti per questo inquilino" switches off automatic and suggested messages for that tenant only, for example during an instalment agreement. Manual e-mails stay possible. The link "Tutti i messaggi, la coda e le regole →" there leads to the Messaggi page.
A message to a tenant only goes to the e-mail address stored on the contact. Keep the address up to date on the contact, otherwise messages and reminders do not go out.